FAQ
1. What is the return policy?
Our return policy varies depending on the type of product. We do not accept returns for change of mind. However, if the item is defective, damaged, or you received the wrong item, please contact us immediately so we can evaluate the issue and make it right. Please refer to our Warranty Policy for more details.
2. Can I get a refund if I change my mind?
No, we do not offer refunds for change of mind. We encourage customers to carefully consider their purchase before placing an order.
3. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and arrange a replacement as soon as possible. Please provide photos and videos showing the defect or damage to help us assess the problem.
4. Do you offer international shipping?
No, we currently only deliver within Australia. We do not offer international shipping at this time.
5. How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping takes 7-14 business days. Please note that shipping times may vary due to factors beyond our control, such as weather or carrier delays.
6. What are the shipping costs?
We offer free shipping on many products. However, shipping costs for bulky and overweight items may vary depending on the destination postcode. Please contact us for more information.
7. Can I track my order?
Yes, tracking information is provided for all orders. You will receive the tracking details once your order has been shipped.
8. What items are not eligible for return?
We do not accept change of mind returns. If you have any questions or concerns about a specific item, please contact us. Please refer to our refund policy.
9. How do I contact customer support?
You can reach our customer support team by emailing info@shoppershaven.com.au or contact us through our website or text us at +61 493 744 019. We are here to assist you with any questions or concerns you may have.
10. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.